Payment
We accept payments by credit card. If you pay by credit card, we will automatically charge your account for future payments based on the billing cycle you have selected, e.g. monthly or annually, until the account is terminated or until you notify us of a billing change request.
For clients located in some Europan countries we also accept payment via bank transfer to our account. In this case you can not choose monthly payment and we will setup your account as soon as your money arrives.


Cancellation
In order to allow time to update our invoicing batch, we require notification of termination of your account no later than the 25th of the preceding month. Please send us an email with your userid and password so we can validate cancellation was requested by an authorized individual. Please be sure to remove any data you want to retain, since once we cancel the account the data is lost.


Suspension/Termination
On our standard virtual accounts there is a 30 day money back guarantee. If you chose to terminate your account within 30 days of signing up, you will receive a full refund. You need to notify us within 30 days after your initial signup to receive a full refund. We will terminate the account immediately upon notification, so make sure to remove/copy your data if needed.
If payment is not received within 15 days after the invoice date, your account will be suspended and a followup reminder will be sent out. You will then have an additional 5 days to make payment. If we have not received payment within those 5 days, your account will be terminated. Once your account is terminated, all data is lost and a new account would need to be established.


Questions regarding billing
If you have any question regarding billing please email billing@hostproof.com